Shipping Policy

Every Painting Kart piece is handmade to order or shipped from a small, carefully-maintained inventory. This page explains how we pack, ship, and deliver your order, and what to expect along the way.

1. Processing Time

• In-stock pieces: dispatched within 3–5 business days of order confirmation.
• Made-to-order pieces: handcrafted within 2–4 weeks, depending on size and complexity. The exact timeline will be confirmed over email.
• Custom / personalized pieces: timelines are agreed in writing before we begin work.

2. Shipping Within India

• Standard delivery typically takes 3–7 business days after dispatch, depending on your location.
• Remote pin codes may take a few additional days.
• Shipping charges (if any) are calculated at checkout based on order value, weight, and destination.

3. International Shipping

International shipping is available on request for select destinations. Timelines, charges, and any applicable customs duties will be shared over email before the order is confirmed. Any import duties or taxes levied by the destination country are the responsibility of the recipient.

4. Packaging

Because clay and mirror work is delicate, we pack every piece with care using protective wrapping, cushioning, and sturdy outer boxes. Please open packages gently and inspect them promptly on delivery.

5. Tracking

Once your order is dispatched, we will share a tracking link (where available) by email. If you don't receive tracking information within the expected processing window, please reach out to us.

6. Delays

While we work hard to ship on schedule, delivery times may occasionally be affected by circumstances outside our control — weather, courier delays, regional restrictions, or festive-season volume. We appreciate your patience and will keep you updated if we anticipate any significant delay.

7. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange re-shipping. Additional shipping charges may apply.

8. Damaged Shipments

If your order arrives damaged, please refer to our Cancellation & Refund Policy for the reporting process. Reporting the issue within 48 hours of delivery, with photos, helps us resolve it quickly.

9. Contact

For any shipping-related questions, please email paintingkartbysneha@gmail.com or visit our Contact page.