Cancellation & Refund Policy

Every piece on Painting Kart is handmade with care. We want you to love what you receive, and we'll do our best to make things right if something isn't quite what you expected. Please read this policy carefully before placing an order.

1. Order Cancellations

You may request to cancel an order within 24 hours of placing it, provided the order has not yet been packed or dispatched. To cancel, email us at paintingkartbysneha@gmail.com with your order number as soon as possible.

Once an order has been dispatched, it cannot be cancelled. In that case, you may follow the return process below if eligible.

2. Custom & Made-to-Order Pieces

Custom, personalized, or made-to-order pieces are non-cancellable and non-refundable once production has begun, as they are made specifically for you. Exceptions apply only if the piece arrives damaged or materially differs from what was agreed in writing.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and the outer packaging
• A short description of the issue

Once we verify the issue, we will arrange a replacement (subject to availability) or issue a full refund, at your preference.

4. Returns for Non-Damaged Items

Because each piece is handmade, we generally do not accept returns for reasons of preference (for example, if the shade or texture varies slightly from the product image). Minor variations are a natural part of handcrafted work and are not considered defects.

5. Refund Process

Approved refunds are processed to the original payment method used at checkout. Once initiated, refunds typically reflect in your account within 7–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable, except in cases where the return is due to our error, such as a damaged or incorrect item.

6. Non-Refundable Items

• Custom or personalized pieces once production has started.
• Items reported after the 48-hour damage-reporting window.
• Items returned in used, altered, or damaged condition.

7. How to Reach Us

For any cancellation, return, or refund request, please email paintingkartbysneha@gmail.com or use our Contact page. We usually respond within 24 hours.