Privacy Policy

This Privacy Policy explains how Painting Kart (“we”, “us”) collects, uses, discloses, and protects information about you when you visit our website or place an order with us. We are committed to respecting your privacy and handling your data responsibly.

1. Information We Collect

We may collect the following information:

• Contact details — name, email address, phone number, and shipping address you provide when placing an order or contacting us.
• Order details — items purchased, order value, and delivery preferences.
• Payment information — processed directly by our payment gateway (Razorpay). We do not store your full card number, CVV, UPI PIN, or bank credentials on our servers.
• Usage information — technical data such as your IP address, browser type, device information, pages viewed, and how you interact with the Site (for example, products viewed and added to your cart), collected through cookies, local storage, and analytics tools. We use Mixpanel for usage analytics and Microsoft Clarity, which records how pages are used (clicks, scrolling, and page interactions) to help us improve the Site. If you are signed in, this activity may be linked to your account, including your name and email address.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Respond to enquiries, custom order requests, and support messages.
• Send order-related communications such as confirmations and updates.
• Improve the Site, our products, and the shopping experience through analytics.
• Comply with legal, tax, and accounting obligations.
• With your consent, send occasional updates about new collections or promotions. You can opt out at any time.

3. Sharing of Information

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

• Payment gateways such as Razorpay, to process your payment securely.
• Shipping and logistics partners, to deliver your order.
• Email, hosting, and analytics providers, to operate and improve the Site.
• Government authorities or law enforcement, where required by law or to protect our legal rights.

These third parties only receive the information they need to perform their service and are expected to protect it appropriately.

4. Cookies

We use cookies and similar technologies to remember preferences, keep the Site secure, and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect certain features of the Site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to comply with tax, accounting, or other legal requirements. Order records are typically retained for the period required by applicable law.

6. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, but we work with trusted providers (including PCI-DSS compliant payment gateways) to safeguard your data.

7. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you, subject to any legal obligations that require us to retain it. To exercise these rights, please contact us using the details below.

8. Children's Privacy

The Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

For any questions about this Privacy Policy or your personal information, please contact us at paintingkartbysneha@gmail.com or through our Contact page.